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La tua prenotazione
Flight support
Flights booked through our flight booking page are issued and serviced by our partner. Contact our partner directly for help with your booking.
Include your Booking ID in every email and give it at the start of every call. The support team needs it to find your booking.
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Airport emergency
You are at the airport and cannot check in, board or travel.
- Email flights.emergency@nuitee.com
- Phone +1 205 374 6805
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Same-day travel
Urgent issues with a flight departing today.
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During your trip
Problems after your journey has started.
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General enquiries
Changes, cancellations, refunds and other questions.
- Email flights@nuitee.com
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24/7 phone support
Call any time, day or night.
- Phone +34 900 752 532
- Phone +1 888 401 1612
Changes, cancellations and refunds
Change, cancellation and refund conditions follow the fare rules of your ticket, shown before payment. Send your request to general enquiries with your Booking ID. For a flight departing today, use same-day travel support.
Refunds follow the airline's rules. Processing takes up to 30 days, typically around 2 weeks.
Servicing fees
- Voluntary changes: airline fare difference and penalties at cost, plus a flat Nuitee servicing fee per case.
- Involuntary airline changes: no Nuitee servicing fee.